Monday, November 8, 2010

Undercover Boss? How About "Undercover Applicant" Instead?

Okay, I admit it.  I've never been a fan of reality TV.  I often think I'm the only person who has never watched a single episode of "Survivor," never got into "The Amazing Race," and never really got "hooked" on any of the shows.  But I know the shows are cheap to produce, and so long as there is good-guy / bad-guy conflict that people can root for or against, we're likely to get more and more of them. 

However, there IS one show I've been tempted to watch but have never actually bothered to, and that is "Undercover Boss."  The premise is that a CEO takes on the role of a lower-level staffer at his - and yes, it's still mostly "his" as opposed to "hers" these days - own firm to see what it's like in the trenches.  The boss takes on the role of a mail clerk, cleaner, or other menial task to view life from the bottom.  How would the boss do at your job?  Could he handle it?  And what would he learn? 

I have a counter-proposal for the networks:  Do another show where the CEO has to interview for that same job. 

You read that right.  Have the guy in the suit with the diamond cuff links actually interview for an administrative assistant position, data-entry clerk, documentation specialist, or similar menial job and see how he does.  Better still, have him do so at several firms like his own and see how many callbacks he gets (or doesn't.)  The scenarios practically write themselves:
  • Forget that continuous-improvement thing.  Imagine a documentation specialist trying to "improve" the way things are done in filing system.  He'd be backhanded and out the door in a few days (assuming he even lasted that long) for "not doing things the way we do them around here." 
  • Sorry, we need someone with better computer skills.  Sure, in the executive suite you probably have someone to operate your computer and print your calendar; but in the trenches, you gotta do it yourself and know how to do it flawlessly.  Don't know Excel 101 or how to do a mail-merge in Word?  See ya.
  • You don't fit within our diversity program.  Let's face it, go into any room full of CEOs or stop by any golf club and it's going to be white-male central.  Now picture those same guys trying to interview for low-level jobs when HR has a set of diversity goals to maintain.  Admittedly, it may be hard on some levels to feel too much sympathy for these guys, but that's only until you realize countless other people out there run into this same wall every day.
  • You're just not a team player.  Any executive with years of experience is not likely to fit too readily into a group of people whom he still sees as his subordinates.  Seeing how things are done - particularly if they are done incorrectly or contrary to any initiatives he tried to launch or thought he'd already pushed through - will make him angry and frustrated.  That leaves him a catch-22:  He either becomes part of the problem by adopting the systems and practices he opposed, OR he tries to change them and gets branded - you guessed it - as somebody who's a "troublemaker."  Sayonara.
  • This guy can't even use a copier.  Let's face it, once we pass the age of 30, that bloody machine gets increasingly difficult to use.  When you were in your 20s, you knew all the buttons and features; but somewhere along the way, the complexity grew as your ability to handle it fell.  Consequently, it's all most people who aren't admin assistants can do to simply enter an accounting code and press start.  That sorting and stapling function?  Copying on both sides?  Changing paper sizes?  Good luck with that.
Think about it.  Every week having the opportunity to watch CEOs getting bounced from menial jobs that they're not able to handle?  That might be a reality show worth watching.

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